Return Policy Page
RETURN & REFUND POLICY
Updated at September 1st, 2023
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms
are referenced, are strictly defined as:
● Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to edine.com.my, that is
responsible for your information under this Return & Refund Policy.
● Customer: refers to the company, organization or person that signs up to use the edine.com.my Service
to manage the relationships with your consumers or service users.
● Device: any internet connected device such as a phone, tablet, computer or any other device that can
be used to visit edine.com.my and use the services.
● Service: refers to the service provided by edine.com.my as described in the relative terms (if available)
and on this platform.
● Website: edine.com.my’s site, which can be accessed via this URL: http://www.edine.com.my
● You: a person or entity that is registered with edine.com.my to use the Services.
Return & Refund Policy
Thanks for shopping at edine.com.my. We appreciate the fact that you like to buy the stuff we build. We also
want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our
products.
As with any shopping experience, there are terms and conditions that apply to transactions at edine.com.my.
We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or
making a purchase at edine.com.my, you agree to the terms set forth below along with edine.com.my’s
Privacy Policy.
If there’s something wrong with the product/service you bought, or if you are not happy with it, you will not be
able to issue a refund for your item.
Refunds
We at edine.com.my commit ourselves to serving our customers with the best products. Every single product
that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to
ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some
issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be
intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have
purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing
the product. At the same time we ensure that the packing is good such that the items won’t get damaged
during transit. Please note that edine.com.my is not liable for damages that are caused to the items during
transit or transportation.
We follow certain policies to ensure transparency, efficiency and quality customer care:
● We DO NOT allow returns on sold products - online or in retail outlets.
● We DO NOT accept returned goods, as we believe that customers should get the best quality products.
● Refunds are NOT given for any purchases made - be they online or in retail store.
● We DO NOT encourage exchanges of our products.
● We DO NOT engage in reselling used products and discourage the same, because we cannot ensure
the best quality products for our customers.
For International Orders:
● We DO NOT support Exchanges or Returns.
● If you cancel the order before we process it and dispatch for shipping, a refund can be processed.
Orders generally take 1-2 days to process before dispatch.
● Orders already in shipping cannot be returned, canceled or refunded.
● If you face any issues, please contact our Support Team immediately.
Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return &
Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service
and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you
continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to
agree to this or any updated Return & Refund Policy, you can delete your account.
Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to
contact us and we will discuss any of the issues you are going through with our product.
● Via Email: info@edine.com.my
● Via Phone Number: +60146019470
● Via this Link: http://www.edine.com.my
● Via this Address: Kedai 2, Jalan Arca U8/80, Bukit Jelutong, Seksyen U8, 40150 Shah Alam, Selango
Contact Info
- Address: EDINE STORAGE | Kedai 2, Jalan Arca U8/80, Bukit Jelutong, Seksyen U8, 40150 Shah Alam, Selangor
- Phone: +60146019470
- Email: Edinesco@gmail.com
